Ambarish Anand
Ambarish Anand stands as a beacon of innovation and leadership in IT services, digital transformation, and entrepreneurship. With a track record adorned with accolades and achievements, he is playing a part in reshaping service delivery in tech industries but also inspiring a new generation of leaders.
Early Life and Education
Ambarish Anand, born on October 23, 1984, in India, demonstrated a strong interest in technology from an early age. His educational journey began with a Bachelor of Technology in Electronics and Communication from MGR Deemed University in 2007, laying the groundwork for his successful career. He further honed his skills through an Executive Management program at IIM Kolkata in 2012. An avid learner, Ambarish Anand has acquired numerous industry certifications such as CISSP (Security), PMP (Project Management), AWS/Azure Solutions Architect (Cloud), Docker Associate (DevOps), Prince 2, RPA Developer, and an Executive program in Data Science, among others.
Career
Ambarish Anand's journey is marked by positive contribution towards IT service delivery with a visionary approach. As a Senior Service Partner/Program Manager, he along with his team has spearheaded multi-million dollar global projects for US, Europe, and Middle eastern clients. The endeavors include 15% YoY profitability for organization, driving the organization to a staggering 300% business growth in 2 years with strong performance, helping the organization foray into newer markets, earning the title of "Most Prominent IT Service Delivery Leader" by Nationwide in 2023 and "Best Emerging IT Leader" by Bizox in 2023. He also has been taking the team along in the success having won the Best People Manager recognition GTPW twice. Together, some of the astounding work of helping the Organization win a $100 mn contract include Telefonica NOC in 2019, MBNL contract renewal for 5 years of similar value and helping Netcracker foray into Middle east markets delivering successful pilot projects of DU dubai and Zain Saudi.
Ambarish Anand's professional journey in IT services management has been marked by significant contributions to global projects and organizational growth. As a Senior Service Partner/Program Manager, he has played a key role in overseeing multi-million dollar projects for various international clients, demonstrating a strong commitment to excellence and strategic leadership. Throughout his career, Ambarish has achieved notable milestones, including driving a 15% Year-over-Year (YoY) increase in profitability and facilitating a remarkable 300% business growth within a two-year period. These achievements reflect his ability to deliver impactful results and navigate complex challenges in the IT services sector. Ambarish's leadership capabilities have been recognized through industry accolades, such as being named "Most Prominent IT Service Delivery Leader" by Nationwide and "Best Emerging IT Leader" by Bizox. Additionally, his contributions to securing significant contracts, like the $100 million deal with Telefonica NOC, have earned him recognition, including Ericsson's esteemed "President Award."
Awards and Recognition
Ambarish Anand has been recognized with several notable awards for his contributions to the IT industry. These include the President Award from Ericsson in 2016, the Ace Award in 2014 and 2017, and the Big Bounty Award for Cyber-Security in 2021. These awards highlight his leadership qualities and positive impact on the IT sector. Moreover, in 2023, Ambarish received accolades such as "Most Prominent Service Delivery Consultant" and "Most Emerging Service Delivery Consultant 2023" from Nationwide, showcasing his significant presence and influence in the IT field. His nomination for the CIO global award in the Special "Customer and Service Excellence" category further underscores his dedication to providing exceptional service and value to customers.
Most Prominent IT Service Delivery Nationwide 2023 "How Ambarish has contributed to evolving IT Service Delivery methods."
"1. Shift to User-Centric Metrics: Ambarish has advocated for a transition from traditional SLA/KPI metrics to a focus on User Experience (UX) metrics. This shift encompasses a thorough assessment and enhancement of user interactions across various application aspects, such as login processes, data handling, and payment procedures. Key performance indicators (KPIs) such as DEX score (Digital Experience), APDEX Score (Application performance Digital Experience), CSAT (Customer Satisfaction), NPS (Net Promoter Score), and DOP (Deliver on Promise) have been prioritized to gauge customer satisfaction and experience. Additionally, there is an emphasis on aligning technology spending with business growth to optimize resource utilization.
2. Emphasis on Cost Optimization: Under his leadership, the team consistently achieves financial efficiency targets, demonstrating a commitment to cost optimization. Strategies like automation, process streamlining, consolidation, synergies, and infra optimization are utilized to drive down costs without compromising quality. This includes setting clear annual savings goals and delivering on these targets through diligent management and innovative solutions.
3. Leadership in Autonomous Service Delivery: His leadership style promotes autonomy within the team, reducing dependency on individual leaders. Through a robust team structure and a culture of accountability and continuous improvement, services operate efficiently without constant supervision. This has resulted in improved performance and operational resilience across projects.
4. Business Partnership and Essential Services Management: Ambarish practice being a strategic business partner rather than solely focusing on service delivery management. In the partnered relationship, he has been instrumental in cost-saving measures, such as adopting AI tools, creating in-house teams, and optimizing infrastructure. These initiatives have led to significant cost reductions and enhanced control over essential services.
5. Contribution to Business Growth: Through multiple initiatives, Ambarish and his teams have made significant contributions to business growth by securing major contracts and expanding their market presence. Noteworthy achievements include transitioning critical services like NOC management, winning large-scale contracts-Telefonica NOC, MBNL renewal both worth $100 Mn dollars, and successfully delivering projects in key markets like the Middle East. A new market had opened up for Netrcrcker under his leadership when the company successfully delivered pilot projects of Du Dubai Greenfield transformation as well as ZAIN Saudi."
Author and Investor
Ambarish's book for professionals and Enterprises to share their Digital journey and career: 5 years in future Beyond his corporate endeavours, Ambarish Anand is a prolific author, having penned the acclaimed book "Mastering Digital Transformation for Professionals and Enterprises." His book touched the best-selling and most downloaded Tech category in the US Market in 72 hours. It talks about digital transformation from a professional to an enterprise. For a genuine reader of Wiki who wants to learn and expand his horizon, he has promised to share the download of the book at no cost. This is to promote a genuine reader community of Wikipedia. He can be contacted on his LinkedIn profile. He is also a savvy investor, venturing into real estate and start-ups, showcasing his understanding of identifying and nurturing promising ventures. He has invested in numerous start-ups as seed funds, promoting genuine ideas and entrepreneurship thereby promoting the start up and tech industry.
Expertise and Values
Ambarish together with his team contributed in strategic leadership, vendor management, program management, digital transformation, cybersecurity, cloud computing, and automation. The focus on excellence, customer-centric approach, and results-driven strategies have led to notable achievements, such as reducing Mean Time to Resolve (MTTR) by 15-20% annually, decreasing volume by 10% each year, and lowering operational expenditure (Opex) by 15% annually. These outcomes highlight his ability to drive efficiency and contribute significantly to organizational goals.
Influence and Legacy
The leadership impact extends beyond professional accomplishments. He and teams has been recognized in media articles, interviews, and conferences, where he shares insights and inspires individuals to adopt innovation and transformation. The strategic vision and dedication to excellence contribute to shaping industries and nurturing future leaders.
Professional Expert Consultancy:
Ambarish has engaged with various platforms where prominent organizations seek professional advice from industry experts to address challenges and assist with strategic planning. Key contributions as a seasoned professional include: a) Facilitating a 25% reduction in Opex costs or IT expenditures for a European client, encompassing optimization of licensing costs, hosting charges, application support spending, and implementation of automation, resulting in approximately 1 million Euros in savings.
b) Optimizing BOT running costs from $15 per hour to $8 per hour, achieved through streamlined processes, reduced inefficiencies, and optimization efforts, leading to a nearly 50% reduction in BOT costs.
c) Resolving a penalty charge of $1 million for a major South American company, which was incurred due to delayed invoice payments. By initiating system improvements without increasing costs, the processing time for invoices was reduced by 1/5th, resulting in significant cost savings for the organization.
External Links
- https://www.facebook.com/ambarish.anand.5/
- https://www.linkedin.com/in/ambarishanand/
- https://www.youtube.com/channel/UCmAykHP4MNmag6pnEMCXykw
The Startup Story: https://thestartupstory.co.in/index.php/2023/07/31/unveiling-the-trailblazer-ambarish-anand-a-visionary-leader-in-it-service-delivery/
Linkedin Profile: https://www.linkedin.com/in/ambarishanand/